Esurance Insurance Overview and Key Takeaways

Esurance has an intuitive and user-friendly website, a responsive mobile app, and interactive tools. If you have straightforward insurance needs and like managing your own policy, you can get a quote online for auto insurance in 43 states.

• Sharp focus on online tools
• Mixed customer satisfaction levels
• Expected number of complaints

[star rating = “3.0”]

Esurance Insurance: Rating

Esurance scores 4.5 out of 5 when analyzed across a range of categories including price, extras, discounts, ease of filing a claim, type of coverage, customer complaints, and customer satisfaction.

Esurance Insurance: Services

As well as the usual range of coverage, here are some extras available with Esurance:

• Roadside assistance: Get up to $75 for towing, lockouts, or tire changes if you’re stranded. Call for assistance in-app, but be aware this will constitute an insurance claim
• Gap coverage: If you total your car or your car is stolen, gap coverage pays a difference between the value of the car and the outstanding loan or lease payments
• CarMatch rental coverage: You’re covered for a rental car for up to 45 days or $3000 with this add-on. You’ll need comprehensive collision coverage and this option is not available in all states

Esurance Insurance: Discounts

Esurance discounts include:

• Avoiding traffic violations
• Claim-free
• Defensive driver course
• Getting quote online
• Good student
• Homeowner
• Multiple policies
• Multiple vehicles
• Safety features
• Upfront payment

Esurance Insurance: Complaints

This company gets about the expected number of complaints for a firm this size.

It would be a good idea to go check their BBB Complaints and other review websites before doing business with this company.

Esurance Insurance: What Else?

The website includes everything you need to know about insurance.

You’ll also find plenty of user-friendly tools like the following:

• Fuelcaster: This predicts gas prices so you can pick the best time to fill up
• Coverage counselor: Helps you establish the type of coverage you need
• E-star: Locates recommended repair shops. Choose one of these shops and Esurance will guarantee any repairs for as long as you own the car

There’s also a robust mobile app with the following features:

• RepairView: Check up on the progress of your repair in an approved shop in-app. Get daily photos showing you what’s going on
• Photo claims: Submit photos to an appraiser in-app to expedite your claim

You can also get the following insurance from Esurance:

• ATV insurance
• Golf cart insurance
• Motorcycle insurance
• Renters insurance
• Snowmobile insurance
• Umbrella insurance

You can also find a range of other insurance products through affiliates.

Esurance Insurance: Pros and Cons

Pros

• High levels of customer satisfaction
• A user-friendly website packed with tools
• Lots of coverage options
• Many discounts

Cons

• Lots of complaints about home insurance

Compare Esurance

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