Mapfre Insurance Review: Auto Insurance Complaints Are Higher Than Expected

Mapfre Insurance Overview and Key Takeaways

Mapfre is a Spanish-based insurance giant and the biggest car and home insurer in Massachusetts. The company also operates in 13 other states. You can buy policies through independent agents with many coverage options and discounts available. The website is available in both English and Spanish.

• More than expected number of complaints
• Many options for coverage
• Website in English and Spanish

[star rating = “2.0”]

Mapfre Insurance: Rating

Mapfre scores 4 out of 5 when factors are considered from extras, discounts, pricing, and filing a claim through to customer satisfaction and complaints, type of coverage, and exclusions.

Mapfre Insurance: Services

You can find all the expected coverage with Mapfre from comprehensive and collision to liability and all state-required insurance.

You can also get the following extras:

• Accident forgiveness: Your premiums won’t increase even if you cause an accident with this add-on
• Disappearing deductible: Stay claim-free and watch your deductible go down. Get up to $300 in credits for being a good driver
• New car replacement: If your car is still relatively new and meets the requirements of this bolt-on, you’ll get the value of a new car if you total yours

In Massachusetts, you can find Mapfre drive-in appraisal centers. Here, you can have your accident-damaged car quickly evaluated. There’s a locator on the website showing locations.

Mapfre Insurance: Discounts

Discounts available from Mapfre include:

• AAA membership
• Claim-free
• Good student
• Low mileage
• Multiple cars
• Multiple policies
• Paperless
• Switching insurers

Mapfre Insurance: Complaints

Mapfre generates more than the expected number of complaints for a firm this size.

Customer satisfaction ratings are mixed.

It would be a good idea to go check their BBB Complaints and other review websites before doing business with this company.

Mapfre Insurance: What Else?

The bilingual website offers a wide range of information in English and Spanish. You can manage your policy, make payments, and file claims online.

There are several mobile apps available.

Mapfre also offers:

• Antique home restoration
• ATV
• Business
• Condo
• Motorcycle
• Motor home
• Renters
• Scooter
• Snowmobile
• Trailer
• Umbrella

Mapfre Insurance: Pros and Cons

Pros

• Bilingual website
• Many coverage options
• Lots of discounts

Cons

• Not available in all states
• Below-average customer satisfaction
• More complaints than expected

Compare Mapfre Insurance

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