Tempur-Pedic Mattress Review: Delivery is Not Their Strongest Asset

If you’re looking to deal with a veteran provider of direct-to-consumer mattresses, Tempur-Pedic is an old hand. Established way back in 1992, the company shifted from Sweden to the US where it’s currently headquartered.

Tempur-Pedic specializes in memory foam mattresses designed to cradle your body while staving off pressure points and encouraging proper spinal alignment.

Across the range, you can choose from a variety of firmness levels to suit.

For the purposes of today, we’ll be doubling down on the 4 all-foam mattresses this company offers.

Before we probe construction, firmness, and feel, a few pointers on who might find this mattress a good fit and who should best avoid the Tempur-Pedic.

3.0 out of 5.0 stars3.0

Who Should Buy The Tempur-Pedic

• If you struggle with mobility and you need a helping hand setting up your mattress, Tempur-Pedic offers White Glove delivery. Get your old mattress removed and the new one set up without lifting a finger
• Many memory foam mattresses work well but don’t last long. Tempur-Pedic has a proven track record of memory mattresses that last more than 7 years so this represents an investment rather than an expense
• Any sleepers hoping for a closely-contouring mattress are in luck. You’ll feel like you’re sleeping in rather than on the mattress as it hugs you tightly with that memory foam
• With first-rate motion isolation, you won’t get disturbed by rustling if your sleep partner is moveable during the night. Tempur-Pedic mattresses are all couple-friendly

Who Should Avoid The Tempur-Pedic

• Do you sleep hot? If so, avoid the Tempur-Pedic line. The only exception is the Breeze as we’ll outline below
• If you’re hunting for a bargain, you won’t get the most competitive pricing from Tempur-Pedic
• Off-gassing smells are quite extreme with Tempur-Pedic mattresses. If you dislike the idea of coping with an initially unpleasant smell, give these mattresses a swerve

OK, with those provisos in place, we’ll explore the construction, firmness, and feel of this line of best-selling mattresses.

Tempur-Pedic Complaints

Kaylen Clifford – May 19, 2020

1.0 out of 5.0 stars1.0

Price dropped by $200 on a mattress I ordered a couple days after ordering. Asked to cancel order so I could reorder and they told me they’d charge $175 return fee. I was under the impression that I had 90 days to try out the mattress anyway and return if I wasn’t satisfied.. I guess the fee was in the very fine print, because I sure didn’t see it. Poor customer service.

Chelsea – May 7, 2019

1.0 out of 5.0 stars1.0

My story was like this. I ordered buy one get one free bundle of pillows on 15/4/2019, in total four of them via phone cuz I live in HK and ask them to ship to hotel I ll be staying in Los Angeles. However, I saw the repeated transactions through my credit card, so I called and asked my bank company and realised that they used my credit card on the 25th and 26th of April. I I’m medially called temper pedics, They said they Incorrectly repeated the orders and ask me to return the pillows in order to get a refund, and they would take care of the UPS stickers.

Carly O’Brien – January 29, 2020

1.0 out of 5.0 stars1.0

I had to call and cancel my order on Jan 25th because I doubted that I would ever receive the bed. We’ve now been sleeping on our spare bedroom mattress, which is not a great mattress, for the last 3 weeks waiting for this delivery. Both myself and my husband are working professionals. If we would have rescheduled and the bed were to be delivered, we would have spent 5 days waiting for this bed. Who is going to compensate us for this wasted time? What about the inconvenience of having to sleep on our spare mattress, which luckily we have? It seems that tempurpedic doesn’t care about the experience of actually receiving their mattress, and XPO is an extremely disorganized company that can’t handle actually delivering goods to customers.

Construction

With construction, we’re forced to be a little more vague than usual. Tempur-Pedic doesn’t release many specifics about the composition of its mattresses. They don’t disclose the thickness of layers, and they don’t give details about density, or the way the cover is composed.

So, we’ll sketch in the basics for you according to the information readily available.

• Cover
• Comfort Layers
• Transitional Layer
• Support Layers

Cover

The polyester cover is not removable on the Adapt mattress. If you spill any liquid on the mattress, dry it with a towel then allow to naturally air dry. The cover feels extremely smooth.

For anyone likely to experience problems with a non-removable cover, there are 3 Tempur-Pedic mattresses with a removable cover:

• ProAdapt
• LuxeAdapt
• Breathe

The zippered cover on the above mattresses can be removed. The manufacturer recommends washing the cover in warm water with some mild detergent. Allow to air dry rather than introducing artificial heat.

The Breeze mattresses are designed to sleep cooler thanks to an extra layer of phase-change material.

Comfort Layers

Inside the comfort layers of Tempur-Pedic mattresses, you’ll find roughly 4” of memory foam. This appears to be extremely high-density. That’s evident in the closely-conforming nature of these mattresses.

Transitional Layer

All these Tempur-Pedic mattresses come with a polyfoam transitional layer. This acts as a buffer between the comfort layers and the support core beneath.

Support Layers

High-density polyfoam in the support core makes for a solid foundation. The result is a stable sleeping surface offering an even plane.

Firmness and Feel

Tempur-Pedic mattresses come in 3 different firmness levels depending on the model you choose:

• Soft: The Adapt, LuxeAdapt, and Breeze mattresses all come rated soft (3). The foam on these mattresses responds slowly for great cradling. If you love sinking into a mattress, choose one of these models in soft
• Medium: You can select the Adapt, ProAdapt, and Breeze in medium firmness (5). The foams at this setting still conform quite closely. You won’t get the same degree of sinkage as you find on the soft versions, though
• Firm: The ProAdapt, LuxeAdapt, and Breeze can all be selected with a firm feel (7). For a great balance between contouring and support, choose this option

Mattress Height

The Adapt is 11” thick making it very slightly higher than most memory foam mattresses.

The ProAdapt and ProBreeze are 12” thick while the LuxeAdapt and LuxeBreeze stand 13” tall. All of these are considered high-profile mattresses making it easier to get in and out of bed.

Verdict

The Tempur-Pedic line of all-foam mattresses allows you to customize your firmness preferences with a welter of choices from soft through to firm. If you’re looking for a closely-contouring memory foam mattress from an industry giant, you simply can’t go wrong with Tempur-Pedic.

The Tempur-Pedic line of all-foam mattresses are great when it comes to firmness preferences and feel. However, their customer service department and delivery times are not their strongest asset. Many customers are complaining about how long it took for them to receive their mattress or their difficult times to get refunds.

A good mattress company has to have not only the best mattress on the market but also has to keep its customers satisfied through the whole process.

Compare Tempur-Pedic to the Best Mattress Companies of 2023

 

  Clearone Advantage, Credit Associates, Credit 9, Americor Funding, Tripoint Lending, Lendvia, Simple Path Financial, New Start Capital, Point Break Financial, Sagemore Financial, Money Ladder, Advantage Preferred Financial, LoanQuo, Apply.Credit9, Mobilend