Lensabl Review: Everything You Should Know

It has never been easier to obtain glasses than it is now. Although there are many companies to choose from, deciding which one is right for you can be overwhelming with so many options out there. Here’s some information about Lensabl, and why you may or may not want to use their services depending on your needs.

Lensabl: What Is It?

Since Lensabl was founded in 2015, its primary mission has been to sell replacement lenses for existing frames. Additionally, they provide vision benefit plans and online prescriptions, as well as frames and contacts. This product is marketed as a cost-effective alternative to traditional eyeglasses.

Pros

• If you choose the virtual try-on option, you can upload a picture to see how the glasses will appear on your face. (Note: This feature is not available for all frames.)
• The website is easy to navigate.
• They offer convenient service and their prices are comparable to those of other online eyewear retailers.
• According to Lensabl, online vision tests are reviewed by eye doctors.
• New orders receive a 15 percent discount occasionally.

Cons

• Customer ratings for lens replacement services are low in part due to inconsistent results.
• Their Better Business Bureau rating is F (BBB).
• To help you renew your prescription for eyewear, Lensabl offers an online vision test. It should be noted, however, that this test is not a comprehensive annual eye examination, and it should not be substituted for one.

What Does Lensabl Offer?

• Replacement lenses for existing frames
• contact lenses
• eyeglasses
• sunglasses
• online prescription renewal
• An annual subscription vision plan called Lensabl+

How Much Does Lensabl Cost?

The following are some general estimates for their products:

• Eyeglass frames: Prescriptions for single vision: $97 or more. The cost of progressive prescriptions is $197 or more
• Eyeglass lenses: Starting at $77
• Contacts: Starting at $55/box
• Lensabl+ vision plans: Eyeglasses for single vision: $97/year Contacts for single vision: $500–$1,000
• Online prescription service: $25

Does Lensabl Accept Insurance?

No. There is no insurance accepted by Lensabl, but if you have vision insurance, you may be able to receive a reimbursement for your purchase if you have it.

How Does Lensabl Work?

It is easy to navigate Lensabl’s website because it is straightforward to understand. You will see at the top of the page a menu that contains a list of the five services and products the company offers.

By navigating to the bottom right of the home page, you will find a link to email customer service or to chat with a “lens expert” if you have any questions about ordering or anything else.

There is a lot of information on the website, and it is organized in an intuitive and visually pleasing manner.

Before Ordering, Here’s What You’ll Need

You’ll need to do the following before buying from Lensabl:

• Have a current prescription for eyewear
• Have a pair of eyeglasses frames, but only if you are ordering replacement lenses
• Identify the type of eyeglass lenses you need, whether you need single-vision or progressive vision
• Make sure you are aware of any special considerations, such as astigmatism or multifocal lenses

Receive Your Order

Free standard shipping is available, and expedited shipping is available for $20. There is no information regarding shipping times on Lensabl’s website.

Lensabl estimates that production takes four to seven business days for lens replacements. It is important to keep in mind that this 4 to 7 days period begins as soon as they receive your frames. As a result, you can expect to receive your lenses within two to three weeks on average. There are no shipping time specifics listed on the website beyond the 4–7 business day production time.

Several customer reviews and complaints have been filed with the Better Business Bureau indicating that some customers have waited for one to two months to receive their orders. There are recurring themes in many of the reviews found online about slow shipping and long, unexpected wait times.

Lensabl Reviews

To put it mildly, Lensabl’s reputation and customer reviews are less than stellar. Being less than five years old, the company is relatively new and may still be finding its feet.

BBB rates Lensabl with an F, the lowest possible grade. More information about BBB ratings can be found here. Lensabl has been the subject of dozens of complaints to the Better Business Bureau.

According to Trustpilot, a consumer review website, the customer rating average is 2.4 out of 5 stars.

Another feedback website, Producthunt, has an average rating of 1.1 stars, with reviewers complaining of slow shipping and unresponsive customer service.

Comparatively, hundreds of customer reviews on Sitejabber have an average rating of 4 out of 5.

Lens replacement services and quality seem to be the most significant issues in all cases. The customer support, product quality, and shipping times for Lensabl are inconsistent, according to reviews from multiple sites.

Alternatives

The following are a few ideas on what you can do if you are looking for other options for replacing your lenses.

• Overnight Glasses offer lens replacement services and have some quality assurance certifications for its business.
• In addition to offering lens replacements, 39DollarGlasses.com has an A+ rating with the Better Business Bureau.
• Additionally, LensDirect offers replacement lenses and has a BBB rating of B+.
• Optometrists or opticians can assess your frames for lenses, fit them, and replace them.

There are many options available if you have an updated prescription and are looking for new glasses or better pricing on your next supply of contacts. The contacts can be purchased through other online retailers, directly from the contact brand, or from your eye doctor.

Summary

Multiple reviews indicate that Lensabl has a user-friendly website, but their workmanship and customer service are inconsistent.

The glasses you wear every day are an important medical device, and you should be sure that the frames and lenses you obtain are of the highest quality.

Make sure you do your research and browse customer reviews before ordering from an online eyewear retailer so you can determine if it’s a good fit for your needs before you decide to place an order.