Travelers Insurance Overview and Key Takeaways

Travelers is a long-standing insurance provider and among the largest insurance companies for auto and home insurance coverage.

• One of the largest American auto insurers
• Average or below for customer satisfaction
• Fewer complaints than expected

[star rating = “3.75”]

Travelers Insurance: Rating

Travelers scores 4.5 out of 5 across a variety of factors including discounts, coverage, pricing, ease of filing claims, customer satisfaction and complaints to state regulators.

Travelers Insurance: Services

As well as the typical coverage options, you can find the following extras with Travelers:

• Gap coverage: If your car is stolen or totaled before the lease is paid off, Travelers covers you for the shortfall between your loan balance and the car’s value
• Rideshare: If you drive for Lyft or Uber, rideshare insurance with Travelers is available, but not in all states
• IntelliDrive: If you agree to the installation of an app that tracks your driving habits, you could get discounts of up to 20% for safe driving
• Premier new car replacement: If your car is 5 years old or newer, you’ll get a brand new vehicle if you total it. Gap coverage is included
• Responsible driver program: One minor traffic violation and one accident will be forgiven every 36 months without your premiums increasing. The premier version of this add-on also includes a disappearing deductible, with a $50 reduction in premiums for every 6 months of claim-free driving

Travelers Insurance: Discounts

Travelers discounts include:

• Driver training
• Good student
• Home owners
• Hybrid cars
• Multiple cars
• Multiple policies
• New car
• No gaps in coverage
• Paperless
• Safe driver        
• Student away at school
• Upfront payment

Travelers Insurance: Complaints

Travelers generates fewer complaints than you would expect, and customer satisfaction is about average.

It would be a good idea to check their BBB Complaints and before doing business with any of these insurance companies.

Travelers Insurance: What Else?

The website allows you to manage your policy, pay bills, and track any claims.

The mobile app allows you to do all the above in-app, as well as calling for roadside assistance.

You can also manage your account from any Amazon Echo device with Alexa.

Travelers also offers the following types of insurance:

• Boat
• Business
• Commercial
• Condo
• Farm
• Identity theft
• Landlord
• Renters
• Travelers
• Umbrella

Travelers Insurance: Pros and Cons

Pros

• Fewer complaints than expected            
• Many coverage options
• One of the largest US insurance providers

Cons

• Lower than average customer satisfaction
• Rideshare coverage not available in all states

Compare Travelers Insurance

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